Shipping policy
Last Updated: January 29, 20026
Brand: Slick Store
Operated by: GOEL A To Z
This Shipping Policy is drafted to provide maximum transparency, legal clarity, and customer confidence regarding how orders are priced, processed, shipped, tracked, delivered, and resolved when you shop with Slick Store. This policy applies to all purchases made through our website.
By placing an order, you confirm that you have read, understood, and agreed to the terms stated below.
1. Shipping Destinations
Slick Store currently ships only within the geographical boundaries of India.
We do not offer international shipping, cross-border delivery, or exports.
Orders placed with delivery addresses outside India will be automatically cancelled and refunded.
2. Product Pricing & Display Accuracy
All product prices are displayed in Indian Rupees (INR / ₹).
Prices shown are including TAX/GST, unless otherwise clearly stated on the product page or checkout.
While we strive for accuracy, pricing or typographical errors may occur. In such cases:
We reserve the right to cancel the order, or
Contact the customer for confirmation before proceeding.
3. Shipping Rates & Charges
Our shipping charges are flat, simple, and disclosed before payment:
Free Shipping for orders ₹599 and above
₹59 flat shipping fee for orders below ₹599
Important notes:
Shipping charges are non-refundable once an order is shipped.
Any promotional free-shipping offers are time-bound and subject to change.
4. Shipping Origin & Fulfillment
All orders are packed and dispatched from our official fulfillment location:
Warehouse / Fulfillment Address: Room No. 204, 2nd Floor, C-95, Sector 10, Noida – 201301, Uttar Pradesh, India
Orders may occasionally be shipped from alternate partner facilities within India to ensure faster delivery.
5. Order Cut-Off Time
Daily cut-off time for same-day processing: 5:00 PM (GMT+05:30) India Standard Time (Kolkata).
Orders placed after 5:00 PM (GMT+05:30) India Standard Time (Kolkata) are treated as next-business-day orders.
6. Order Processing Time
processing time: 1–2 business days (Mon-Sat).
Business days are Monday to Saturday, excluding Indian public holidays.
Processing includes:
Order verification
Payment confirmation
Quality check
Secure packaging
7. Delivery Time
Processing time: 1–2 business days (Mon-Sat)
Delivery timeframe: 2–7 business days (Mon-Sat) after dispatch.
Total delivery time: 3–9 business days (Mon-Sat)
Delivery timelines depend on:
Destination PIN code
Courier partner operations
Local restrictions or force majeure events
Delivery times are estimates only and not guaranteed.
8. Courier Partners & Delivery Method
Orders are shipped through reliable third-party courier and logistics partners operating across India.
Our courier partners may include, but are not limited to:
Delhivery
Blue Dart
DTDC
Ecom Express
Xpressbees
India Post (Speed Post / Registered Post)
Other reputed regional or national courier partners
The choice of courier partner is solely at the discretion of Slick Store, based on factors such as delivery location, serviceability, shipment size, speed, and operational efficiency.
Courier partner selection cannot be changed upon customer request once an order is placed.
9. Order Tracking Information
Tracking details are provided within 24 hours of dispatch.
Tracking updates are sent via email/SMS and/or available in the customer account.
Customers are responsible for monitoring and tracking progress.
10. Packaging Standards & Order Protection
Products are packed using protective materials suitable for the product type.
Packaging is designed to reduce damage during transit.
Tamper-evident packaging may be used for selected items.
11. Address Accuracy & Verification
Customers must ensure that:
Full address
Correct PIN code
Active phone number
Accurate landmark details
are provided at checkout.
Orders with incorrect or incomplete addresses may be delayed, returned, or cancelled.
Re-shipping charges may apply if delivery fails due to address errors.
12. Order Cancellation Policy
Orders may be cancelled within 24 hours of placement.
Cancellation requests after processing or dispatch may be rejected.
Refunds for approved cancellations are processed as per our Refund Policy.
13. Change of Shipping Address
Address change requests must be made within 24 hours of order placement.
Address changes are not possible once the order is dispatched.
14. Failed Delivery & Missed Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to:
Customer unavailability
Incorrect address
Refusal to accept delivery
the order may be returned to origin.
Re-dispatch costs will be borne by the customer.
15. Damaged, Missing, or Incorrect Items
If you receive:
A damaged product
A missing item
An incorrect product
You must notify us within 48 hours of delivery with:
Order number
Clear photos/videos
Packaging images
Claims beyond 48 hours may not be accepted.
16. Lost or Delayed Packages
If a shipment is delayed beyond reasonable timelines, we will raise an investigation with the courier.
If confirmed lost, resolution may include:
Replacement shipment, or
Refund, at our discretion.
17. Delivery Confirmation & Risk Transfer
Orders are considered delivered once marked delivered by the courier.
Risk of loss transfers to the customer upon confirmed delivery.
18. VAT / GST, Taxes & Duties
Applicable GST is charged in accordance with Indian tax laws.
Since shipping is domestic, no customs or import duties apply.
19. Customer Responsibilities
Customers agree to:
Provide accurate information
Track orders actively
Respond to courier or support communications promptly
20. Our Responsibilities
We commit to:
Accurate order fulfillment
Secure packaging
Timely dispatch
Reasonable customer support assistance
21. Invoices & Documentation
A valid GST-compliant tax invoice is generated for every order.
Digital invoices are shared via email or included in the shipment.
22. Sustainability & Packaging Practices
We aim to minimize waste through efficient packaging.
Packaging materials may vary depending on availability and logistics needs.
23. Security, Fraud Prevention & Order Verification
Orders flagged for fraud may be delayed, verified, or cancelled.
Additional identity or payment verification may be requested.
24. Business & Contact Information
"Slick Store" is a brand operated by the Company "GOEL A To Z"
Registered Company Name: GOEL A To Z
Business Name: Slick Store
GST Number: 09CECPG4989L1ZU
Email: hello@slickstore.co.in
Phone: +91 7017674773
Business Address: A1 Block, Near Sharma Bhojanalaya, Samrat Ashok Nagar, Moradabad, Uttar Pradesh – 244001, India
Warehouse/Fulfillment Address: Room No. 204, 2nd Floor, C-95, Sector 10, Noida – 201301, Uttar Pradesh, India
WhatsApp Chat: Contact via WhatsApp chat available on the website
Business Hours: 9:00 AM-6:00 PM, (Mon-Sat), (GMT+05:30) India Standard Time (Kolkata)
25. Policy Updates & Modifications
Slick Store reserves the right to update or modify this Shipping Policy at any time.
Changes are effective immediately upon posting on the website.
Customers are encouraged to review this policy before placing orders.
By placing an order with Slick Store, you acknowledge and agree to all terms outlined in this Shipping Policy.