Cancellation Policy

Last Updated: January 29, 20026

Brand: Slick Store
Operated by: GOEL A To Z

This Cancellation Policy applies to all orders placed on Slick Store, operated by GOEL A To Z, and is designed to ensure complete transparency, fairness, and compliance with Indian consumer protection standards.

1. Order Cancellation Window

Customers may request cancellation of an order within 24 hours of placing the order or before the order is processed or shipped, whichever occurs first.

• Once an order enters the processing or shipping stage, it cannot be cancelled.
• Orders placed during non-business hours will be considered for cancellation from the next business day.

2. How to Request a Cancellation

To request a cancellation, customers must:

• Email us at hello@slickstore.co in within 24 hours of placing the order.
• Provide the order number, registered email/phone number, and reason for cancellation.
• Wait for a confirmation email from our support team.

Cancellation requests without proper order details may be delayed or rejected.

3. Cancellation After Order Processing

If the order has already been processed or shipped:

• Cancellation requests will not be accepted.
• Customers may refer to our Return & Refund Policy once the order is delivered.
• Shipping, handling, and payment gateway fees (if applicable) may not be refundable.

4. Refunds for Cancelled Orders

• Approved cancellations will be refunded to the original payment method only.
• Refunds are processed within 7 business days (Mon-Sat) after cancellation approval.
• Bank or wallet providers may take additional time to reflect the refund.

5. Cancellation of Cash on Delivery

If Cash on Delivery (COD) is enabled:

• COD orders can be cancelled before shipment without any charges.
• Repeated COD cancellations may result in account restrictions or blacklisting.

6. Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders already shipped or out for delivery
• Customized or made-to-order products (if applicable)
• Bulk or wholesale orders (unless otherwise agreed in writing)

7. Seller-Initiated Cancellations

We reserve the right to cancel orders due to:

• Stock unavailability
• Pricing or listing errors
• Payment verification failure
• Suspected fraud or misuse
• Incomplete or incorrect address information

In such cases, customers will receive a full refund with no deductions.

8. Failed Delivery & Refusal to Accept

If a customer refuses delivery or is unavailable:

• The order may be marked as customer-initiated cancellation.
• Shipping, return-to-origin, and handling charges may be deducted from any refund.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and address details
• Reviewing order details before placing the order
• Initiating cancellation requests within the allowed time window

10. Our Responsibilities

We are responsible for:

• Timely review of cancellation requests
• Transparent communication regarding cancellation status
• Processing approved refunds promptly

11. Fraud & Policy Abuse Prevention

To protect against misuse:

• Repeated cancellations or suspicious behavior may lead to account suspension.
• We reserve the right to refuse service in cases of policy abuse.

12. Business & Contact Information

"Slick Store" is a brand operated by the Company "GOEL A To Z"

Registered Company Name: GOEL A To Z

Business Name: Slick Store

GST Number: 09CECPG4989L1ZU

Email: hello@slickstore.co.in 

Phone: +91 7017674773

Business Address: A1 Block, Near Sharma Bhojanalaya, Samrat Ashok Nagar, Moradabad, Uttar Pradesh – 244001, India

Warehouse/Fulfillment Address: Room No. 204, 2nd Floor, C-95, Sector 10, Noida – 201301, Uttar Pradesh, India

WhatsApp Chat: Contact via WhatsApp chat available on the website

Business Hours: 9:00 AM-6:00 PM, (Mon-Sat), (GMT+05:30) India Standard Time (Kolkata)

13. Policy Updates

We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. Customers are encouraged to review this policy periodically.