Refund policy
Last Updated: January 29, 20026
Brand: Slick Store
Operated by: GOEL A To Z
This Return & Refund Policy is drafted to ensure maximum transparency, fairness, and legal clarity for all customers shopping with Slick Store. It explains, in detail, the conditions, timelines, responsibilities, and procedures related to returns, refunds, cancellations, and exceptional cases.
By placing an order on our website, you confirm that you have read, understood, and agreed to this policy.
1. Return Window
Customers may request a return within 15 calendar days from the date of successful delivery.
The return window starts from the day the courier marks the order as delivered.
Return requests submitted after the 15-calendar-day window will be automatically rejected.
2. Exchange Policy
Slick Store does not offer direct product exchanges.
If you need a different product:
You must return the original item (subject to eligibility), and
Place a new order separately.
This policy helps us maintain inventory accuracy and faster order processing.
3. No Restocking Fee
We do not charge any restocking fees on approved returns.
The refund amount will not be reduced for handling or inspection costs.
4. Return Eligibility Requirements
To qualify for a return, all of the following conditions must be met:
Product must be unused, unworn, unwashed, and in resalable condition
Original tags, labels, manuals, accessories, and free items must be intact
Product must be returned in original packaging
No signs of damage, alteration, odor, stains, or misuse
Products failing inspection may be rejected and sent back at the customer’s expense.
5. Return Shipping Costs
Customers are responsible for return shipping costs for standard returns.
Return shipping costs will be covered by Slick Store only if the return is due to:
Damaged product
Defective product
Incorrect item sent
Missing items in the package
Original shipping fees (₹59 or promotional free shipping value) are non-refundable.
6. How to Initiate a Return
All returns must follow the process below to remain eligible:
Step 1: Contact Support
Initiate your request within 15 calendar days of delivery.
Contact us at hello@slickstore.co or through the official website contact form.
Step 2: Submit Required Information
You must provide:
Order ID
Registered email or phone number
Clear reason for return
Clear photos/videos showing product condition and packaging
Step 3: Review & Approval
Our team reviews return requests within 2–3 business days.
If approved, you will receive:
Return approval confirmation
Return instructions
Authorized return address
Step 4: Ship the Product
Ship the product within 15 business days of approval.
Use a reliable and trackable courier service.
Secure packaging is mandatory to prevent transit damage.
Step 5: Share Tracking Details
Share the tracking ID with our support team immediately after dispatch.
Missing tracking details may delay or void the refund.
Returns sent without approval will be rejected.
7. Return Methods
All returns must be shipped via courier.
In-person returns are not accepted.
Cash-on-delivery returns are not supported.
8. Refund Processing Time
Once the returned item is received and inspected, refunds are processed within 7 business days (Mon-Sat).
Refunds are issued to the original payment method only.
Bank or payment gateway processing time may take additional days.
9. Customer Responsibility
Customers are responsible for:
Initiating return requests on time
Providing accurate information and evidence
Secure packaging and safe return shipping
Sharing valid tracking details
10. Our Responsibilities
Slick Store is responsible for:
Fair evaluation of return requests
Timely inspection of returned items
Processing eligible refunds within stated timelines
Providing status updates when required
11. Return Address
All approved returns must be shipped to:
Return/Warehouse Address: Room No. 204, 2nd Floor, C-95, Sector 10, Noida – 201301, Uttar Pradesh, India
Returns sent to any other address will not be accepted.
12. Damaged, Defective, Incorrect, or Missing Items
Report such issues within 48 hours of delivery.
Provide clear photo/video proof of the issue and packaging.
Failure to report within 48 hours may result in claim rejection.
13. Lost Parcel Policy
If an order is confirmed lost during transit, we will coordinate with the courier.
Resolutions may include replacement or refund based on the investigation outcome.
14. Order Cancellation Policy
Orders may be cancelled within 24 hours of placement.
Orders already processed or shipped are not eligible for cancellation.
15. Lost or Missing Returns
Slick Store is not responsible for return shipments lost in transit.
Refunds will not be issued for returns not received by us.
16. Late or Missing Refunds
If your refund is delayed:
Check with your bank or payment provider
Contact us if 7 business days (Mon-Sat) have passed since approval
17. Items Returned Without Approval
Unauthorized returns will be rejected.
Items may be sent back at customer expense or discarded.
18. Policy Abuse Prevention
Excessive or suspicious returns may result in:
Return denial
Account suspension
Order restrictions
19. Fraud, Abuse & Safety Protection
Fraudulent claims will lead to strict action.
Slick Store reserves the right to refuse service for protection.
20. Business Information
"Slick Store" is a brand operated by the Company "GOEL A To Z"
Registered Company Name: GOEL A To Z
Business Name: Slick Store
GST Number: 09CECPG4989L1ZU
Email: hello@slickstore.co.in
Phone: +91 7017674773
Business Address: A1 Block, Near Sharma Bhojanalaya, Samrat Ashok Nagar, Moradabad, Uttar Pradesh – 244001, India
Warehouse/Fulfillment Address: Room No. 204, 2nd Floor, C-95, Sector 10, Noida – 201301, Uttar Pradesh, India
WhatsApp Chat: Contact via WhatsApp chat available on the website
Business Hours: 9:00 AM-6:00 PM, (Mon-Sat), (GMT+05:30) India Standard Time (Kolkata)
21. Policy Updates
Slick Store reserves the right to update or modify this policy at any time. Updates are effective immediately upon posting on the website.
By placing an order with Slick Store, you acknowledge and agree to all terms stated in this Return & Refund Policy.