FAQ's

1. General Questions

Q1. What is Slick Store?

Slick Store is an online gifting store operated by GOEL A To Z. We offer a wide range of toys like anime katana, action figure and more.

Q2. Where is the Slick Store located?

Registered Address: A1 Block, Near Sharma Bhojanalaya, Samrat Ashok Nagar, Moradabad, Uttar Pradesh – 244001, India

Warehouse/Fulfillment Address: Room No. 204, 2nd Floor, C-95, Sector 10, Noida – 201301, Uttar Pradesh, India

Q3. Do you ship internationally?

No. We currently ship only within India.

2. Order & Payment Questions

Q4. What payment methods do you accept?

We accept:

  • UPI
  • Visa
  • Mastercard
  • Net Banking
  • RuPay
  • Paytm
  • American Express
  • Diners Club
  • Maestro
  • JCB
  • Amazon Pay
  • MobiKwik
  • WhatsApp Pay
  • Bharat QR
  • Freecharge
  • Mi Pay
  • FPX
  • GrabPay
  • Touch ’n Go
  • mCash
  • HSBC
  • Boost

Q5. Is it safe to pay on your website?

Yes. We use secure payment gateways and SSL encryption to protect your data. We do not store full card details on our servers.

Q6. Do you offer Cash on Delivery (COD)?

Currently, COD is not available. We only accept online payments.

3. Shipping & Delivery Questions

Q7. What is your shipping policy?

  • Shipping within India only
  • Free shipping for orders ₹599 and above
  • ₹59 shipping charge for orders below ₹599
  • Processing time: 1–2 business days (Mon-Sat)
  • Delivery time: 2–7 business days (Mon-Sat) after dispatch
  • Total delivery time: 3–7 business days (Mon-Sat)
  • Order cut-off time: 5 PM (GMT+05:30) India Standard Time (Kolkata)

Q8. How can I track my order?

Tracking details are shared within 24 hours of dispatch via email/SMS and also available in your account dashboard.

Q9. Can I change my shipping address after placing an order?

Yes, only within 24 hours of placing the order. Once the order is dispatched, address change is not possible.

Q10. What happens if the delivery fails?

If delivery fails due to incorrect address or customer unavailability, the order may be returned to our warehouse. Re-dispatch charges may apply.

4. Return & Refund Questions

Q11. What is your return window?

You can request a return within 15 calendar days of receiving the product.

Q12. Do you offer exchanges?

No. We do not offer direct exchanges. You can return the product and place a new order.

Q13. Who pays for return shipping?

Return shipping charges depend on the reason:

  • If the item is damaged, defective, or incorrect: return shipping is free
  • If the return is due to buyer’s choice (change of mind): return shipping is paid by the customer

Q14. How long does the refund take?

Refunds are processed within 7 business days (Mon-Sat) after receiving and inspecting the returned item.

Q15. What if the product is damaged or missing?

Please report damaged, defective, or missing items within 48 hours of delivery with photos/videos. We will initiate a replacement or refund.

5. Cancellation Questions

Q16. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it.
Once the order is processed or dispatched, cancellation may not be possible.

Q17. When will I get my refund after cancellation?

Refunds for cancelled orders are processed according to our refund policy and may take up to 7 business days.

6. Product Questions

Q18. Are all your Products brand new?

Yes. All Products sold by Slick Store are brand new and authentic unless explicitly stated otherwise.

Q19. Do you provide invoices?

Yes. A GST-compliant invoice is generated for every order and sent via email or included in the package.

7. Privacy & Security Questions

Q20. Is my personal data safe with you?

Yes. We use SSL encryption, secure payment gateways, and strict access controls to protect your data.

Q21. Do you share my data with third parties?

We may share your data only with:

  • Payment gateways (for payment processing)
  • Shipping partners (for delivery)
  • Marketing platforms (only if you consent)
  • Analytics tools (for website improvement)

We do not sell your data to third parties.

8. Contact Us

If you still have questions, feel free to contact us:

"Slick Store" is a brand operated by the Company "GOEL A To Z"

Registered Company Name: GOEL A To Z

Business Name: Slick Store

GST Number: 09CECPG4989L1ZU

Email: hello@slickstore.co.in 

Phone: +91 7017674773

Business Address: A1 Block, Near Sharma Bhojanalaya, Samrat Ashok Nagar, Moradabad, Uttar Pradesh – 244001, India

Warehouse/Fulfillment Address: Room No. 204, 2nd Floor, C-95, Sector 10, Noida – 201301, Uttar Pradesh, India

WhatsApp Chat: Contact via WhatsApp chat available on the website

Business Hours: 9:00 AM-6:00 PM, (Mon-Sat), (GMT+05:30) India Standard Time (Kolkata)